Hotel Accessibility 

Our hotel is committed to making our facilities, amenities and services accessible to guests with disabilities.  Below is a description of many of the accessible features of the hotel in its public and guest room spaces.

Accessible Public Spaces

1. Access Ramp to Public Areas

2. Accessible Main Hallway

3. First Level Rooms

4. Wheelchair (Upon request)

    

Accessible Guest Room Spaces

1. Accessible bathroom

2. Bathroom safety bar

3. Flexible Watering Can

4. Bath Chair

    

Website Accessibility 

Hotel Sombra del Agua is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hotel Sombra del Agua Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards.

Compatibility with browsers and assistive technology

Hotel Sombra del Agua Website is designed to be compatible with the following assistive technologies:

1. Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies

    

Technical specifications

Accessibility of Hotel Sombra del Agua Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

1. HTML 

2. WAI-ARIA

3. CSS

4. JavaScript 

    

Limitations and alternatives

Despite our best efforts to ensure accessibility of Hotel Sombra del Agua Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for the Website:

1. Tripadvisor, Instagram, Facebook & WhatsApp 

    

Feedback & Contact

We welcome your feedback on the accessibility of Hotel Sombra del Agua Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below. 

1. Phone: +52 967 674 9090

2. E-mail: sombradelagua@gfarrera.com.mx

3. Hotel address: Prol. 1o. de Marzo 15, Zona Centro, 29200 San Cristóbal de las Casas, Chis.